As Twitter Expands Reach, Abuse Policy Gets Added Scrutiny
A series of threats and abusive messages aimed at prominent women in the U.K. have placed Twitter in an awkward spot. As the company gears up to go public and expand its brand around the world it is increasingly running into cultural and legal hurdles that challenge Twitter's free speech ethos.
Earlier this year, Caroline Criado-Perez led a successful campaign to keep non-royal British women on the country's currency. Then last week, because of that work, the 29-year-old feminist and blogger became the target of a barrage of hateful messages on Twitter.
"I think I just feel under siege because it has been going on for five days now and it has been so relentless," Criado-Perez said during a BBC interview last week. "The threats have been so explicit and so graphic that obviously ... they have sort of stuck with me in my head. They really have put me in fear I realized."
Rape threats, death threats and insults of every kind poured in. Criado-Perez complained to Twitter and nothing happened. When Stella Creasy, a British Member of Parliament, published an op-ed saying Twitter's slow response to this torrent of electronic hate was itself an abuse, Creasy herself became a target.
"It is not Twitter, it is not the platform itself that is making people ... persistently do this," Creasy says. "I am still receiving rape and death threats today. It is people who are idiots and people who may well be exculpating in their violence and aggression toward women."
But Creasey says that doesn't let Twitter off the hook. She's demanded that Twitter do more to help law enforcement when there are specific threats of violence. She asked that Twitter make reporting abuse easier and to respond to complaints faster and do more to help end harassment on the platform when it becomes so intense that it's aimed at silencing dissenting voices.
While other western democracies censor hate speech, the U.S. does not. Awful, hateful and execrable things are constitutionally protected, at least until they cross that line and become specific threats or are so irresponsible they put someone's life in danger.
In many ways, Twitter is trying to export these free speech values around the world. But from Great Britain to Bahrain, it's running into problems.
Navigating these conflicts falls to Del Harvey, the senior director of trust and safety at Twitter. Harvey has been at Twitter since 2008 and joined the company as its 25th hire.
Unlike Facebook, Twitter doesn't ban bullying. It doesn't try to stop people from saying hateful, mean and even terrible things, but Harvey says its policies have evolved in the last five years and are not universally understood.
Twitter's help page makes it clear targeted abuse and real threats of violence are verboten, but the page is kind of buried. So on Saturday, Twitter amended its rules, adding language on targeted abuse and harassment more prominently.
"We've had a policy against abusive behavior and violent threats for some time, but we needed to make sure that was clear and easy for folks to understand," Harvey says.
13.7: Cosmos And Culture
The Fat-Shaming Professor: A Twitter-Fueled Firestorm